OUR SERVICES
Let By Your Side provide the operational processes and business support you need to achieve your goals by taking the business, finance and HR admin tasks off you and freeing you up to focus on the tasks that only you can do.
We tailor our support to individual clients and their needs. But the type of support we provide is summarised below:
Virtual Personal Assistant (VA)
Support
As an experienced VA, PA & EA, Michelle specialises in a wide variety of administrative tasks that keep your business running smoothly including:
Managing your diary and inbox
Planning and managing your travel & accommodation
Producing, preparing & formatting documents
Managing databases, spreadsheets and CRMs
Organising and minuting meetings
Online research
Find out more about Michelle’s Virtual Personal Assistant experience and services >>
Accounts Administration
Support
AAT level 2 qualified Michelle also specialises in supporting you and your accountant with tasks such as:
Preparatory bookkeeping
Bank and credit card reconciliation
Invoicing and chasing payment
Credit control
We also work in partnership with a qualified Chartered Accountant and a Payroll specialist if you need those.
Online Business Manager (OBM)
Support
As an experienced Operations Manager, Lynne specialises in providing operational support that ensure your business runs efficiently, effectively and consistently such as:
Defining, documenting and delivering operational processes and procedures
Identifying bottlenecks and opportunities in your business processes
Setting up and implementing new business systems
Translating high-level goals into actionable plans and keeping people accountable
Recruitment & Onboarding
Support
ACAS-trained, Lynne also specialises in supporting small businesses and charities with:
Managing the recruitment process for employees and/or Trustees
Managing the employee / Trustee onboarding process
Writing job adverts and job descriptions
Writing HR policies and employee / Trustee handbooks
We also work in partnership with a HR consultant if you need additional HR support.
PACKAGES AND PRICING
Whether you’re looking for ongoing, ad-hoc or one-off project support (or a mix of all these), our fees and packages work flexibly around your needs.
‘Pay as you go’ prices - priced on an hourly rate and invoiced monthly in arrears.
Ideal for businesses and charities whose needs vary month by month. You only pay for the time you use (minimum of 1 hour/week; rounded to the nearest 15 minutes) and are invoiced monthly in arrears.
Our Virtual Assistant, Accounts Admin and Recruitment/Onboarding support services are charged at £32.50/hour
Our Online Business Manager support services are charged at £37.50/hour (discounted to £32.50/hour for charities)
Discounted rates available if you’re looking for 16+ hours each month
For businesses and charities looking for a guaranteed 16+ hours business support each month (half a day a week), our cost-effective packages, invoiced monthly in arrears, give you peace of mind that you’re getting the support you need at a price you can easily budget for.
As we approach the package limit, you’ll be notified and we can either cap our hours, or continue at a pre-agreed additional hourly rate. You’ll always have visibility of what we’re working on, and how long it’s taking and if we find that we’re consistently working under, or over, the pre-agreed hours, you can easily switch plans.
Project prices available upon request
Our projects are quoted for on an individual basis and charged across the course of the project (typically either 50% upfront and 50% upon completion; or with smaller percentages based on delivery of key project milestones depending upon the scope and duration of the project).
Retained clients receive a 15% discount on all project work.
Looking for support not listed here?
We will never take on any work that we’re not qualified or able to do.
But nor will we leave you helpless.
We pride ourselves on our little black book of people that provide the business support we don’t, after all, between us, we have worked with many businesses and have built up a great relationship with them so we know who to recommend. Whether that’s a qualified Chartered Accountant, HR specialist, Business Coach or someone to support with marketing/social media; if we can’t support you, we’ll point you in the direction of someone who we know can. It’s all part of our ‘Play to your strengths’ value.
Our mission is to provide the processes and support that solopreneurs, small business owners and charity directors need to achieve their ambitions.
Outsource the admin you don’t have time or enthusiasm for to people who do.
Delegate the work you’re looking to get off your task list to people who specialise in it.
Bring in dedicated resource to support you with a specific project or one-off, or ad-hoc task.
If that sounds like something you’re looking for…