PRIVACY POLICY

Effective Date: 1st August 2025

1. Information We Collect

We may collect and process the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Business information (e.g., business name, services needed)

This information is collected directly from you through contact forms on our website.

2. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide our services

  • Communicate with you, including sending marketing or informational emails (you may opt out at any time)

  • Improve our service offerings and client experience

3. Lawful Basis for Processing

We process your personal data on the basis of:

  • Contract: To provide the services you request

  • Consent: For marketing communications (with the option to withdraw at any time)

  • Legitimate Interests: To operate and improve our business services

4. Data Sharing

We do not sell, trade, or otherwise share your personal data with third parties.

5. Data Security

We take data security seriously and use the following measures to protect your personal information:

  • Secure password-protected file storage (Google Drive)

  • Secure password management via LastPass

  • Restricted access to personal data on a need-to-know basis

Despite these efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing or request restriction

  • Withdraw consent to marketing communications

To exercise any of these rights, please contact us at: hello@wearebyyourside.co.uk

7. Data Retention

We retain your data only as long as necessary for the purposes stated above, or to comply with legal obligations.

8. Children's Privacy

We do not knowingly collect or process personal data from children under the age of 13 (or 16, where applicable).

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

By Your Side Business Support, York, United Kingdom

Email: hello@wearebyyourside.co.uk

Website: www.wearebyyourside.co.uk

11. Cookie Policy

We use cookies and similar technologies to enhance your browsing experience on our website.

Types of cookies we may use:

  • Essential cookies: necessary for website functionality

  • Performance cookies: help us understand how visitors use our website

  • Functionality cookies: remember your preferences

You can control or delete cookies through your browser settings. By using our site, you consent to our use of cookies in accordance with this policy.